The product
“Where is my parcel?” — answered before you pick up the phone. The bot reads the postcode a customer sends and replies with their tracking number, day or night. Anything it cannot settle lands in a desk your staff work like a ticket queue, from a phone, with the whole conversation on one screen.
Look around the real thing
Both are the real thing, running on invented sample data. No signup, no sales call, nothing to install.
The demo desk
Tickets in every state, a parcel lookup full of sample parcels and a reply screen that behaves exactly as it does for staff. Sign in with demo / demo-helpdesk.
Invented sample data, not a live system — no real customer is in there.
Open the demo deskThe demo bot
Send it a postcode from the sample set and it comes back with the tracking number. Ask for something it does not know and you can watch it become a ticket on the desk.
A Telegram account is all you need.
Message the demo botWhat it does
The customer never sees a queue and your staff never retype an address.
They message your bot their postcode and get the tracking number back — no staff, no waiting, no office hours.
What the bot could not settle becomes a ticket: the postcode, what was asked, how long it has waited and every step taken so far.
A reply goes out as the business, never as somebody's personal account. The ticket stays open until a person closes it, and a closed one can be reopened.
Drop the carrier's label PDF in and the parcels are indexed — name, postcode, tracking number. Importing the same file twice changes nothing.
Look one up by postcode, by customer name or by tracking number, or paste a list of postcodes and get the lot in one go.
An owner account and a worker account for each person, each with its own passcode. A device has to be approved before it can open the desk.
The whole loop
They send the bot a postcode. If the number is on file, that is the end of it — answered in seconds, any hour.
Anything the bot cannot settle waits in the queue, newest and oldest first, with the history attached.
The reply goes out as the business from the desk. The ticket stays open until it is closed, so nothing quietly disappears.
Drop in the label PDF and the numbers are there for the next customer who asks.
Watch it
The walkthrough, plus the first sample lessons — free to watch, no code needed.
The walkthrough videos are off this page for a few hours while they are re-cut. They will be back a little later today. The live demo above is the real thing, and it is open right now.
How you get it
We set it up with you and hand it over working. After that you can run it yourself, or we can host it and keep it running — your choice, and the app never locks.
Installed, pointed at your own web address and walked through with you, so the first day is not guesswork.
Your data exports as a file you can keep anywhere, and the manual comes with it.
If you would rather not think about it, we host it, back it up, monitor it and fix it. Same app either way.
No price on this page, on purpose.
It depends on your setup. Message us and we will tell you straight what it costs — and you can use the demo for as long as you like first.